Terms and Conditions

  • The Pax Statement should be read together with these terms and conditions (“Terms and Conditions”), which apply to all tours, unless otherwise specifically stated
  • . Please carefully review these Terms and Conditions, before making your reservation. By making a reservation with us, you are deemed to have read, understood and accepted these Terms and Conditions.
  • Our Liabilities & Limitations:
  • Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
  • All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general wellbeing.
  • Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
  • We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
  • We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
  • The customer hereby agrees that customized package is as per his/her will and choice. No claim on the combination, price of package, category and type of service shall be entertained by STS HOLIDAYS
  • We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal properties at all times are at the client’s risk.
  • Itinerary timings in the tour are approximate and may be subject to change.
  • STS HOLIDAYS is engaged in the business of organizing travel and holidays and does not control or operate any airline, neither own or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or service. STS HOLIDAYS shall not be responsible for any delay, improper service provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, coach owners /coach operators /tour operators who are STS HOLIDAYS independent contractors.
  • The package price doesn’t include special dinner or mandatory charges levied by the hotels especially during New Year and Christmas or any special occasions.
  • STS HOLIDAYS reserves the right to amend, alter, vary or withdraw any holiday package without any prior notice.
  • For the X-mas and New Year period from 20 Dec to 05 Jan the payment is non-refundable.
  • The passenger shall pay the expenses incurred when he/she requests for a personal accompaniment/tour guide service for purposes like guided shopping, extended city tour, etc.
  • All personal extras such as laundry, room service, alcohol, minibar, telephone bills, pre-paid or post-paid SIM cards etc. will be on direct payment basis by the traveller to the service provider and STS HOLIDAYS will not be liable for the same at any point of time.
  • Cost arising from a passenger’s illness and injury, the return of lost baggage, articles/valuables left behind owing to personal negligence as well as changes incurred by independent activity will be borne by the passenger.
  • Passenger will be charged extra for any upgrade in accommodation, transport or flight services.
  • Additional cost may need to be incurred by the passenger, if he/she wishes to change a meal plan voluntarily from the plan mentioned in the holiday package.
  • All the customers are strongly recommended to check and verify their booking thoroughly once they receive the e-mail confirmation from STS HOLIDAYS. Please contact our travel experts if there is any incorrect or incomplete information, which needs to be altered or changed. In case of any changes or amendments, certain elements of the holiday package are non-refundable. STS HOLIDAYS cannot be held responsible if inaccuracies are not notified by the passenger within 1 day of sending out the booking confirmation.
  • The images used in the holiday package on our website in e-mails are for representational purpose only
  • In case of any dispute, decision of STS HOLIDAYS will be final and binding
  • Preponing or postponing a confirmed tour may result in supplement cost.
  • In case of holiday packages where a minimum number of passengers have been indicated by the passenger, any increase or decrease in the number of passengers may result in change of the total holiday package cost.
  • Individuals are responsible for the adherence of time at all stages of the tour. In the event that a customer misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.
  • In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
  • Independent activities chosen by the passenger shall not be arranged by STS HOLIDAYS during the tour. However, STS HOLIDAYS may, depending on the tour course, arrange such activities under separate conditions at an additional cost.
  • STS HOLIDAYS will assist with all the special requests by passengers on the tour such as sightseeing’s not mentioned in the itinerary, spice shopping, boating, kalaripayatu, Ayurveda massage, spa, special meals and other requirements at all points of time and also arrange to send the confirmation for the same from the relevant service provider. However, if on a tour the relevant service is not provided/ available despite the pre-booking request by STS HOLIDAYS, then in such case, STS HOLIDAYS will not be liable for any damages or additional cost.
  • STS HOLIDAYS will not force the customer to purchase any spices, boating activities, kalaripayatu, Ayurveda massage, spa, special meals and other activities not included in the itinerary, STS HOLIDAYS will not be liable for any damages or additional cost. It would be your personal interest to take part in such activities. If the guide forces you to take part in any of those, please inform the office or mail us at md@ststravels.com.
  • All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach / Cruise / Airport / during travel or place of visit etc. Some hotels offer the facility of safe deposit lockers, which can be availed by you at your own cost and risk. The company will not be liable for any loss/theft from the same. Any damages caused to the hotel rooms /coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you, and the company will not be liable for the same
  • Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as ‘no show’ on the tour and 100% cancellation charges will be levied.
  • Transfers
  • Please note that air-conditioner will not work in high hills. Also, sometimes due to extreme weather conditions the same may not seem to be very effective.
  • In case the customer is carrying any valuable personal items, it is advisable not to leave it behind at the time of disembarking/ leaving the coach. STS HOLIDAYS will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal goods are at all times and in all circumstances, the responsibility of the customer.
  • Any damage caused to the vehicle during travel because of the actions of the customer (wilful/negligent), shall be payable by the customer, and STS HOLIDAYS will, in no manner whatsoever, be liable for the same.
  • The drivers of the vehicles are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week etc. No transfers will be done after 8:00 PM. Customers will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In case, any of the sightseeing schedules is missed due to delays caused by the customer, the same will not be refunded to the customer under any circumstances. Vehicle will be provided as per group size.
  • Hotels
  • STS HOLIDAYS will not be held liable for any inconvenience or discomfort caused to the customer due to the insufficient services provided at the hotel. STS HOLIDAYS acts as an agent between the customer and the hotel, and will under no circumstance be held responsible for inadequate services provided by the hotel.
  • In Munnar, Kodaikanal and other hill stations A/C rooms will not be provided.On customer’s special request we will provide and rates may be applicable.
  • All the customers are strongly recommended to check the hotels provided by us, whether they like it or need any changes, before confirmation we will provide. But once the package is confirmed STS HOLIDAYS will not change the hotels.
  • STS holidays will not force the traveller to pick any hotels, we will give recommendations but it’s the customer’s sole interest to check whether the hotels are satisfying for their needs.
  • The company will also not be responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff. Rude or unprofessional behaviour of hotel staff does not come under the direct purview of the company and the company will not be responsible for the same.
  • A child travelling for whom ‘without a bed’ charge has been paid, would not be entitled to a separate bed or a rollover bed based on the hotel policy. In case, ‘with bed’ charge has been paid for the child and you decide not to avail such facility while on the tour, you would not be entitled for any refund. In case you decide to seek an extra bed for the child booked on ‘without a bed’ basis on the tour, it will be subject to availability where you shall be bound to pay directly the additional amount charged by the concerned hotel.
  • Company is not liable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels
  • Facilities like minibar, pay television channels, telephone etc. are not complimentary and these facilities, if used by the customer, have to be paid for by the customer directly to the Hotel and such charges are not included in the tour cost. The customer will have to abide by the check-in /check-out time of the hotel.
  • Arrival and Departure Policy
  • *Check-in –12.00-15.00Hours
    * Check-out –10.00 – 12.00 Hours
  • Overnight Houseboat (if provided with itinerary) is 12.00 noon check in and 09.00 hrs next day check out. Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night. Later check-outs are available on request and subject to availability / Payment. We can always make a request for early check-in or late checkout if required but we do not guarantee that, that entirely depend upon the policy of the hotel, time of the year and availability of the room
  • Health
  • Any person who has a contagious disease is forbidden to travel, any person found during the tour with such a disease will be asked to leave the tour and will have to make their own arrangements to return home.
  • Extensions of Stay or Deviations
  • Any request for an extension of stay or deviation from the Package Tour itinerary must be informed to the office and maybe permitted by checking the availability of rooms and other services including transport, and the customer should pay for the extra rooms and services.

·        Refunds:

  • The company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc., and the decision of the company on the quantum of refund shall be final.
  • It would take at least 15 working days to process refunds.
  • There are no refunds payable for any unutilised or partially utilised services (e.g. Airline tickets, Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.)
  • Feedback Mechanisms
  • We welcome feedback from our customers. Should you have a complaint on the Package Tour, you should inform our representative during the course of the Package Tour and if matter cannot be resolved after our representative’s best endeavours to do so during the Package Tour, your complaint should be made in writing to the company at md@ststravels.com.
  • Professional Ethics
  • As part of our corporate responsibility towards our customers, we strive to adopt fair and ethical business practices, as well as accurate marketing communications at all times
  • Miscellaneous
  • We reserve the right to change, amend, insert or delete any of these Terms and Conditions, or policies contained therein, from time to time. The latest copy of these Terms and Conditions is maintained and made available on our website. Customers and travellers are responsible for periodically checking our website to update themselves on the latest Terms and Conditions